Privacy Policy

Last updated: December 29, 2024

1. Introduction

Nephele Software Private Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and share your information when you use our Vortiq® observability platform and visit our website at nephele.co.in.

2. Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out our contact form
• Request a demo or information about our services
• Subscribe to our newsletter or blog updates
• Interact with our customer support

This information may include:

• Name and job title
• Email address and phone number
• Company name and industry
• Any other information you choose to provide

3. Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP address and location data
• Browser type and operating system
• Device information
• Pages visited and time spent on our site
• Referring website addresses

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Analyze website traffic and usage patterns
• Improve user experience
• Remember your preferences
• Provide targeted content

We use Google Analytics solely to understand how visitors interact with our website and improve user experience. This data is used only for internal analysis and website optimization. We do not use this data for targeted advertising or share it with third parties for marketing purposes. You can opt-out of analytics cookies using our privacy notice banner or by adjusting your browser settings.

5. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you requested information about our products and services
• Improve our website and services
• Analyze usage patterns and optimize user experience
• Comply with legal obligations
• Protect against fraud and security threats

6. Information Sharing

We do not sell, trade, or rent your personal information. We do not share your data for advertising purposes. We may only share your information with:

• Service providers who assist us in operating our website and business (under strict confidentiality agreements)
• Legal authorities when required by law or to protect our rights
• Business partners only with your explicit consent

7. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

8. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

9. Global Privacy Control

We respect the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we will treat it as a request to opt-out of any non-essential cookies and tracking technologies.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

11. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: