Nephele IT

Nephele IT - where we look after all the admin for you

Nephele IT empowers you, our valued customers, to gain unparalleled insight into your IT landscape. Offered as a Software-as-a-Service (SaaS) solution, Nephele IT allows you to log in via any browser and visually pinpoint issues within your IT environment. From identifying problem areas to troubleshooting and resolution, Nephele simplifies the complexity of IT operations.

Our solution presents your data through intuitive dashboards and tailored views, highlighting critical issues and providing actionable insights. With AI and advanced analytics, Nephele IT reduces event noise, prioritizes significant events, and enables proactive remediation of potential disruptions.

Nephele takes care of all backend configurations and administrative tasks. We handle integration with your environment, ensuring seamless data collection and monitoring. Our team ensures that the platform is always up-to-date, reliable, and running on the latest versions for uninterrupted performance.

Two versions to meet all requirements

There are two versions of Nephele IT,  a Core version and an Advanced version. 
The pricing and functionality of the two differ.

Core Version

The Core Version offers you Event and Alert management, including consolidating events from various sources into a single screen. Events get grouped and you only get notified once for the whole group. You have access to a dashboard to see an overview of your environment and also an event list to see the details of what is going on.

Advanced Version

The Advanced Version includes all the Core Version offers as well as the following additional features: Artificial Intelligence (AI) included that does further event reduction. Reporting on historical data that you can have emailed to you daily or weekly. Some automation is included in the form of Runbooks, that can be populated with routine and repetitive tasks.

How to get started

Contact Nephele on [email protected] or on the Contact Us screen, requesting us to engage with you.

We will then set up a call with you to:

Find out your requirements and how big your environment is. A quote is generated based on this information.

Find out who your administrator is, so that we can create a user for them in our front-end GUI. The admin will then be able to add other users or they can register themselves, which the admin then approves.

We talk to you about what integrations you require and set up a plan to perform the integrations.

The Nephele team then engages with you to perform the integrations

Training on using the front-end is also provided

Once you are up and running

Nephele supports the software and infrastructure and ensures that everything is stable and up and running.

Should you have any problems, please log a support call through a Service Request in the GUI. We will respond within 2 hours.

Any enhancement requests can also be submitted through the Service Request GUI.

Nephele will also keep track of your license usage and alert you if you have exceeded your contracted amount to find out how you would like to proceed.

Nephele will send you your invoices. These need to be paid in advance, either monthly or annually, depending on your agreement.